Returns & Cancelations

Returns and Cancelations

• Contact me within: 3 days of delivery

• Ship items back to me within: 7 days of delivery

• Request a cancellation: ONLY before the item has shipped. I cannot process cancelations once your order is in the mail, as it is physically out of my hands. 

• I do not accept exchanges. If there is any problems with your order, please contact me directly.

• Watercolors may be returned only if item(s) are unopened and in new condition.

• Item(s) must be returned no more then 3 days after delivery date and will have a 20% restocking fee.

• Custom orders MUST be canceled BEFORE item is      shipped and there will be a 10% restocking fee.

• Buyer is responsible for any return shipping.

• You must have insurance on your order for any            returns items

 

THE FOLLOWING ITEMS CAN NOT BE RETURNED OR EXCHANGED:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized

• Digital downloads

• Used items

☆ IMPORTANT NOTE FOR INTERNATIONAL BUYERS 

Due to the worldwide implications from COVID-19;
You must verify with your local post office if they accept inbound parcels from the USA. Currently, there are some countries that are not accepting international shipments.
If your post office holds or destroys the shipment, Unfortunately, I cannot issue a refund if you did not add insurance for your orders.
☆ CURRENT USPS INTERNATIONAL MAIL SERVICE DISRUPTIONS:
The USPS along with many countries' Postal Services are temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic, regional conflict and other factors related to service disruptions. Until further notice, USPS isn't accepting inbound mail OR packages addressed to the following countries: 
Afghanistan
Belarus
Bhutan
Brunei 
Chad
Cuba
Laos
Libya 
Mongolia 
Papua New Guinea 
Russia
Samoa 
Solomon Islands 
South Sudan 
Syria
Timor-Leste
Turkmenistan
Yemen
 
☆ Please write your name and address in ENGLISH