Returns & Cancelations
Returns and Cancelations
• Contact me within: 3 days of delivery
• Ship items back to me within: 7 days of delivery
• Request a cancellation: ONLY before the item has shipped. I cannot process cancelations once your order is in the mail, as it is physically out of my hands.
• I do not accept exchanges. If there is any problems with your order, please contact me directly.
• Watercolors may be returned only if item(s) are unopened and in new condition.
• Item(s) must be returned no more then 3 days after delivery date and will have a 20% restocking fee.
• Custom orders MUST be canceled BEFORE item is shipped and there will be a 10% restocking fee.
• Buyer is responsible for any return shipping.
• You must have insurance on your order for any returns items
THE FOLLOWING ITEMS CAN NOT BE RETURNED OR EXCHANGED:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
• Custom or personalized
• Digital downloads
• Used items
☆ IMPORTANT NOTE FOR INTERNATIONAL BUYERS